Terms of Service
Last updated: September 25, 2026
1. Acceptance of Terms
By downloading, installing or using Locked-In Fitness ("the app"), you agree to these Terms of Service. If you do not agree, do not use the app. These terms are between you and Locked-In Fitness; Apple is not a party to them.
2. Description of Service
Locked-In Fitness is a marketplace that connects fitness clients with independent personal trainers ("coaches"). We provide discovery, messaging, scheduling and payment processing. We are not a fitness provider, a gym, or a medical provider, and we do not employ the coaches on the platform.
3. Eligibility and Accounts
Locked-In Fitness is rated 18+ and is for adults only. You must be at least 18 years old to create an account, because sessions are booked and paid for through the app and because the people you match with are met in person. You must give accurate information, keep your login credentials confidential, and you are responsible for everything done under your account. One person, one account.
4. User Conduct
You agree not to:
- Use the app for any unlawful purpose
- Harass, threaten or intimidate other users
- Post false, misleading or fraudulent information, including invented certifications
- Impersonate another person or entity
- Take payment for a booked session outside the app in order to avoid our fee
- Attempt to gain unauthorized access to the app or its systems
- Use the app to distribute spam or unsolicited communications
5. Coaches Are Independent
Coaches are independent professionals, not employees or agents of Locked-In Fitness. We do not verify certifications, qualifications, insurance or background checks, and a badge or ranking in the app is not an endorsement. Coaches are responsible for their own licensing, insurance, taxes and the safety of the training they deliver. Clients should use their own judgement when choosing a coach.
6. Health Disclaimer
Nothing in the app is medical advice. Exercise carries risk of injury. Consult a physician before starting a training programme, tell your coach about injuries or conditions, and stop if something hurts. You train at your own risk.
7. Booking, Rescheduling and Cancellation
- Instant booking. A coach publishes weekly availability, and a client books an open slot directly. Bookings are confirmed immediately — no coach approval step is involved. If two clients book the same slot, the first one through gets it and the second is told the slot has just gone.
- Cancellation window. Each coach sets their own cancellation window. A client can cancel or reschedule freely outside that window; inside it, the app refuses and asks the client to message the coach instead. Coaches can cancel or reschedule at any time.
- Refunds on cancellation. If a paid session is cancelled — by either side — the client's card is refunded in full, including both platform fees. A session drawn from a prepaid package returns to that package instead of being refunded in cash.
- No-shows and disputes are between the client and the coach. We can see the booking record and will help where we reasonably can, but we are not responsible for the session itself.
8. Payments and Fees
- How payment works. Sessions and session packages are paid for in the app. Payments are processed by Stripe; card details are handled by Stripe and never stored by us. By paying you also agree to the Stripe terms that apply to you.
- The coach sets the price. The hourly rate, session length and package prices shown on a coach's profile are set by that coach.
- Client booking fee. Clients pay a booking fee of 5% of the session or package price, added on top at checkout and shown before you pay. It is our fee for running the platform, and it is refunded with the session if the session is cancelled.
- Coach platform fee. We keep a platform fee of 5% of the session price from what the coach is paid, reduced to 3% for coaches on the Pro plan. The rest is paid out to the coach's own Stripe account.
- Payouts. Coaches must complete Stripe onboarding before clients can book them. Stripe holds the bank details and controls the payout schedule; we never hold a coach's money beyond the platform fee.
- Packages. A prepaid package is paid for up front and drawn down by later bookings with that coach. Unused sessions are a matter between the client and that coach; we do not refund a package once used unless we are required to.
- Taxes. Coaches are responsible for their own income and sales taxes on what they earn.
9. Coach Subscriptions (Boost and Pro)
Coaches may subscribe to optional paid plans. Finding, messaging, booking, calendars and payments are free at every plan level; the paid plans add visibility, analytics and seller tools.
- Plans and price. Boost is $2.99 per month and Pro is $4.99 per month in US dollars, or the equivalent in your local App Store currency.
- Length and auto-renewal. Each is a one-month auto-renewing subscription. Payment is charged to your Apple ID at confirmation of purchase, and the subscription renews automatically at the same price unless you cancel at least 24 hours before the end of the current period. Your Apple ID is charged for the renewal within 24 hours of the end of the period.
- Managing and cancelling. Manage or cancel in the App Store, under your Apple ID's subscription settings. Cancelling stops the next charge; the plan continues to the end of the month you have already paid for. Deleting the app does not cancel a subscription.
- Refunds. Subscription purchases are handled by Apple, so refunds are Apple's to give under its own refund process. We cannot refund an App Store purchase.
- Free trials and offer codes. Where a free period or offer code is given — for example Founding Coach access — any unused part of it is forfeited if you buy a subscription earlier. A free grant ends without charging you unless you subscribe.
- What a plan may change. We may change plan prices or what a plan includes, with notice before it applies to a renewal.
10. Licence
We grant you a personal, non-transferable, revocable licence to use the app on Apple devices you own or control, as set out in Apple's standard End User Licence Agreement, except where these terms say otherwise. You may not copy, modify, distribute, sell, rent or reverse-engineer the app.
11. Your Content
You keep ownership of the photos, videos, bio and messages you put in the app. You give us a licence to host and display them for the purpose of running the service — for example, showing your profile to potential matches. You are responsible for having the right to post what you post.
12. Intellectual Property
All other content, design, logos and software comprising the app are owned by Locked-In Fitness and protected by intellectual property laws.
13. Limitation of Liability
The app is provided "as is" and "as available", without warranties of any kind. To the fullest extent permitted by law, Locked-In Fitness is not liable for injuries, damages, losses or disputes arising from use of the service or from any interaction between a client and a coach. Where liability cannot be excluded, it is limited to the greater of the fees you paid us in the previous three months or $100.
14. Indemnification
You agree to indemnify and hold Locked-In Fitness harmless from any claims, damages or expenses arising from your use of the app or your breach of these terms.
15. Account Termination
You can delete your account at any time in the app. We may suspend or terminate an account that breaches these terms, engages in fraud, or is otherwise harmful to the platform and its users. Ending an account does not cancel an App Store subscription — do that in the App Store.
16. Modifications
We may update these terms from time to time. Changes are posted on this page with a new date, and continued use of the app after a change means you accept the revised terms.
17. Conduct, Reporting and Enforcement
You may report any user from their profile or from a chat, or by emailing support@locked-in-app.com. You may block any user at any time, without giving a reason; blocking stops all contact between you in both directions.
We may warn, suspend or permanently remove an account that harasses or threatens another user, misrepresents qualifications or identity, solicits payment outside the app to avoid our fees, posts content that is unlawful, abusive or sexual, or puts anyone at risk. We may do so without notice where someone's safety is at stake. Where an account is removed for these reasons, any subscription already paid is not refunded by us; Apple's own refund policy still applies.
Coaches must hold the qualifications and insurance the law requires where they train people. A Certified Trainer badge means we have seen a certificate; it is not a guarantee of competence and it is not a background check.
18. Governing Law
These terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. Where a session takes place in California, or where a user is resident there, California law applies to the extent its consumer-protection provisions cannot be waived. Any dispute that cannot be resolved between us may be brought in the state or federal courts serving Brevard County, Florida, and you consent to that venue.
Nothing here limits any right you have under the law of the place where you live that cannot be limited by agreement.
19. Contact
Questions about these terms? Contact support@locked-in-app.com.